Feature guide
Business context for AI email: accurate answers without generic guessing
A polished reply is dangerous if it contains the wrong price or a promise your business cannot keep. Business Brain gives Gralvis a versioned source of truth for the facts that belong in customer-facing email.
Updated 21 July 2026 ยท 5 min read
What belongs in Business Brain
Start with the information you repeat most often. Describe what the business does, the products or services it offers, common prices, important policies, and the things a reply must never claim. Add your usual sign-off if it should appear consistently.
- Clear service descriptions and audience
- Current prices or how quotes are determined
- Refund, cancellation, delivery, and scheduling policies
- Claims that require human approval
- Escalation instructions and preferred sign-off
What does not belong there
Do not paste secrets, payment credentials, or unnecessary personal data. Avoid vague marketing copy that does not help answer a real question. The most useful context is concise, current, and operational.
Why versioning matters
Business facts change. Gralvis stores versions and shows when the context was last updated, which makes it easier to trace why a draft used a particular instruction. Saving an update increments the version used in future generation.
A simple maintenance routine
Review Business Brain whenever pricing, policy, service scope, or positioning changes. If several drafts require the same factual correction, update the source once instead of correcting every future email.
Frequently asked questions
Is Business Brain a public knowledge base?
No. It is private tenant context used to ground your Gralvis drafts.
Does it replace the email thread?
No. The active thread supplies conversation-specific context; Business Brain supplies stable business facts and boundaries.
Can I see when it changed?
Yes. The editor shows the current version and last-updated time.